Auto-route feedback to the right team members
AI categorizes every piece of customer feedback instantly, assigns it to the right person, and tracks resolution time — so nothing slips through the cracks.
- ✓ AI-powered categorization
- ✓ Configurable routing rules
- ✓ Resolution time tracking
- ✓ Webhook integrations
Pro Plan
$22/mo
Everything you need to triage at scale
- ✓Unlimited feedback submissions
- ✓OpenAI-powered categorization
- ✓Automated team assignment rules
- ✓Real-time resolution dashboard
- ✓Webhook integrations (Zendesk, Intercom)
- ✓Email notifications on assignment
- ✓Priority support
Frequently asked questions
How does the AI categorization work?
We use the OpenAI API to analyze each feedback submission and classify it by topic, sentiment, and urgency. You can customize the categories and routing rules to match your team's workflow.
Which support tools does it integrate with?
FeedbackTriage ships with webhook integrations for Zendesk, Intercom, and any tool that accepts webhooks. Email notifications are sent automatically when feedback is assigned to a team member.
Can I cancel anytime?
Yes. Your subscription is month-to-month with no long-term commitment. Cancel from your billing portal at any time and you won't be charged again.